At Brandon Backpacks, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns and refunds are handled for orders placed through our website.
Returns
We accept returns only if the product you received is defective, damaged, or incorrect. To be eligible for a return:
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You must contact us within 7 days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase (such as your order confirmation or invoice) is required.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personal use gear or consumables may not be eligible for return.
Refunds
Since we only accept cash-on-delivery payments, refunds will be processed as follows:
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If your return is approved, you will be contacted to arrange a replacement item or a refund.
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Refund processing times may vary but usually take 7–14 business days after we receive and inspect the returned item.
Exchanges
In cases where the item is defective or incorrect, we will replace it with the same product (if available). If the item is no longer in stock, we will offer you a suitable alternative or a refund.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (damaged, defective, or wrong item sent).
How to Request a Return
To start a return, please contact us at [email protected].
Include your order details, reason for return, and photos (if applicable) to help us process your request quickly.
Policy Updates
We may update this Return and Refund Policy from time to time. Any changes will be reflected on this page.